Rewired is a wellbeing and performance app powered by NuCalm's patented neuroacoustic technology. You choose one of five states (Recover, Sleep, Focus, Flow or Perform), follow the listening guidance for that state and press play. There is no technique to learn.

Open the app and choose the state that fits the moment. For Recover, Focus, Flow and Perform, put on headphones. For Sleep, play the session through a speaker by your bed instead. Find a safe, comfortable place, press play and listen. You do not need to meditate, control your breathing or concentrate on anything.

If you are new, sign up for the free 5-Day Brain Reset at rewired.now/5-day-brain-reset. It introduces the five states and when to use each one. In the app, Recover is the usual first session, as long as you have a safe place to rest and it is not close to bedtime.

The 5-Day Brain Reset is a free five-day email challenge that introduces the five states and helps you build a simple listening routine. You sign up with your email at rewired.now/5-day-brain-reset. It costs nothing and needs no payment details.

No. The 5-Day Brain Reset is a free email challenge. The 7-day free trial is your app subscription trial. They are separate, so the Reset does not change your trial dates or billing. If you miss a Reset day, just carry on with the next email.

iPhone and iPad: download Rewired: Own Your State from the App Store. Android: download Rewired from Google Play. Please use these links, as other apps with similar names exist.

Ask yourself what you need next.

• Worn out or wound up after a demanding day: Recover.
• Getting ready for bed: Sleep.
• About to sit down and work or study: Focus.
• Mind racing or stuck overthinking: Flow.
• About to do something that matters: Perform.

If you are unsure, start with Recover.

No specialist hardware is needed.

• Recover, Focus, Flow and Perform: a phone and headphones. Over-ear or in-ear both work. Use both sides, because the audio relies on stereo separation.
• Sleep: a speaker by your bed. A Bluetooth speaker is best, but your phone speaker is fine too. Do not wear headphones during the night.

There are 10 sessions, two for each state.

• Recover: 20 minutes and 32 minutes
• Flow: 11 minutes and 21 minutes
• Focus: 20 minutes and 32 minutes
• Perform: Certainty (featuring Tony Robbins) and Conquer, about 13 minutes each
• Sleep: Summer Rain and Sonic Essence, eight hours each

If you have less time, choose a shorter session rather than stopping a longer one part way.

Build a routine that feels manageable and follow the guidance for each track. There is no fixed schedule, and more is not always better. For Focus, take a break after about 60 minutes of continuous listening. For Sleep, turn it off when you wake.

No. You do not need to meditate, control your breathing or learn a technique. Choose the state you want, press play and listen. There is nothing to get right.

That is a valid response, and it happens. Check that you used headphones (or a speaker for Sleep), followed the track instructions and chose a quiet, suitable time. You are welcome to try again another day. Results vary from person to person.

Rewired is $14.99 per month or $147 per year. Both plans include all five states and start with a 7-day free trial. The checkout or app store screen shows the exact amount and billing period before you confirm.

You are charged when your 7-day free trial ends, unless you cancel first. After that, you are charged on the same date each month or each year. If you subscribed through Apple, Apple recommends cancelling at least 24 hours before the trial ends if you do not want it to renew.

It depends on where you subscribed. You do not need to give a reason, and cancelling during the 7-day free trial means you are not charged.

• iPhone or iPad: open Settings, tap your name, then Subscriptions. Tap Rewired, then Cancel Subscription.
• Android: open the Google Play Store app, tap your profile icon, then Payments and subscriptions, then Subscriptions. Select Rewired and tap Cancel subscription.
• Website: open Manage my subscription in the app or click Manage my subscription in your sign-up email. If you cannot find it, email [email protected] from the email address you subscribed with and the team will cancel it for you.

No. Deleting the app, or deleting your Rewired account, does not cancel your subscription. Cancel through the App Store, Google Play or the website first.

Cancelling and requesting a refund are separate steps.

• Apple purchases: Apple handles refunds. Request one at reportaproblem.apple.com.
• Google Play purchases: follow Google's refund guidance, or email [email protected] and the team will help where Google's policy allows.
• Website purchases: email [email protected] with the email address you subscribed with. The team reviews every request.

Please do not make another purchase. Check whether you have two separate subscriptions, for example one on the website and one through Apple or Google. Then email [email protected] with the dates, amounts and where each was purchased. Do not send card numbers.

There are no public discount codes. The current prices are $14.99 per month or $147 per year, each with a 7-day free trial.

Please do not buy a second subscription. Check that you are signed in with the same email address you used to pay, and that you have used the newest activation email. Then close and reopen the app. If you are still locked out, email [email protected] with the email you used to pay and your receipt reference.

Check the spelling of your email address, then check your spam, junk and promotions folders. If the app offers a resend option, request a new email and use the newest one. If nothing arrives, email [email protected] with the email address and your device.

Make sure your phone is signed in to the Apple or Google account that made the purchase. Tap Restore purchases in the app if the option is shown, then close and reopen the app. If your purchase is still pending, do not buy again. If the store shows an active subscription and sessions are still locked, email [email protected] with your order reference.

Yes. Download the app on your new device and sign in with your existing account rather than creating a new one. Your subscription stays with whoever billed you (Apple, Google or the website), so switching phones does not move your billing.

No. Rewired supports wellbeing and performance. It is not a medical device, diagnosis or treatment and is not a substitute for professional medical care. Results may vary.

The team cannot confirm whether Rewired is suitable for an individual medical situation. If you take medication, have a medical condition, are pregnant, have epilepsy, an implanted device or a hearing condition, please check with your healthcare professional before using it. Please do not stop or change any medication because of Rewired.

Stop the session straight away and take your headphones off or turn off the speaker. If the feeling continues or worries you, speak to a qualified healthcare professional. In an emergency, contact your local emergency services.

No. Only use Rewired somewhere safe. Never use it while driving, cycling, operating machinery, lifting, running or doing anything that needs your full awareness.

No. Rewired is powered by NuCalm's patented neuroacoustic technology, which Rewired licenses, but it is its own app with its own account and subscription. A NuCalm subscription does not unlock Rewired, or the other way round.

Check your internet connection and your phone's media volume. Check the sound is not playing through another Bluetooth device. Close and reopen the app, and check for an app update. If sessions show as locked, see Account and access above.

Close and reopen the app, check for an update and restart your phone if needed. Before deleting and reinstalling, make sure you know your login details. If it keeps happening, email [email protected] with your device model and app version.

• For technical issues: your device model, app version, the state or track involved and any error message or screenshot.
• For billing issues: where you subscribed (Apple, Google Play or website), the email on your account and your receipt or order reference.

Never send passwords, login links, one-time codes or card numbers.

Use the delete account option in the app's settings, if available, or email [email protected] from the email address on your account. The team will verify that you own the account first. Deleting your account does not cancel your subscription, so cancel that separately.

Email [email protected] from the email address on your account. The team will verify your identity and handle your request under the Privacy Policy.

• Terms and Conditions: rewired.now/terms
• Privacy Policy: rewired.now/privacy
• Cookies and Tracking: rewired.now/cookies